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Return Policy

Return & Exchange PolicyWe want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may be eligible for a return or exchange under the guidelines below.

1. Eligibility for Returns

Items must be unused, unwashed, and returned in their original packaging with all tags intact.

Returns must be initiated within the specified return window provided at the time of purchase.

Items showing signs of wear, damage, alteration, or missing accessories may not qualify.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

Sale or discounted items

Customized or personalized products

Final-sale merchandise

These items are considered non-eligible due to their nature.

3. Return Shipping Costs

Customers are responsible for all return shipping costs.

If the item arrives damaged, defective, or incorrect, we will cover the return shipping and provide a replacement or full refund.

4. Exchanges

Exchanges are subject to product availability.

If the requested item is no longer in stock, we will issue a refund or store credit instead.

5. Refund Processing

Once the returned item is received and inspected, refunds are processed within 7–14 business days.

Refunds will be issued to the original payment method.

6. How to Initiate a Return

To start a return or exchange, please contact our support team with your order number, product details, and the reason for return. Our team will guide you through the next steps.

Customer service

You can share your queries or comments by calling (111) 11161100 or by E-mailing us at contact@stitchwerks.co

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